1510

IT Support Engineer

Bath
£25k - 27k per year
Education

Title: 1st Line Support Engineer

Location: Bath (Hybrid)

Salary: Up to £27,000

Are you looking to build your IT career in a modern, technology-driven environment?

We’re looking for a proactive and customer-focused 1st Line IT Support Analyst to join a growing IT team. This is an opportunity to go beyond traditional helpdesk support, gaining exposure to Microsoft 365, cloud technologies, IT security, automation and AI-driven processes.

You’ll be the first point of contact for IT support across the business, helping users resolve technical issues while ensuring systems remain secure, efficient and well-managed.

What You’ll Be Doing

  • Providing 1st line support via the service desk, Microsoft Teams and in person.
  • Managing user accounts, permissions and access across Microsoft 365, SharePoint, Teams and Azure DevOps.
  • Supporting onboarding and offboarding activities, including account creation and device setup.
  • Troubleshooting hardware, software and user issues.
  • Triaging alerts from Azure Monitor and Microsoft Defender.
  • Maintaining IT assets, software licensing and service desk records.
  • Supporting users remotely and delivering excellent customer service.
  • Working alongside an AI-assisted ticketing system, helping improve its effectiveness over time.
  • Identifying opportunities to automate manual processes and improve efficiency.

What We’re Looking For

  • Passion for technology and helping people.
  • Strong communication and problem-solving skills.
  • Experience with Microsoft 365 (Teams, SharePoint, Exchange Online).
  • Organised, detail-oriented and able to manage multiple priorities.
  • Understanding of IT support fundamentals and security best practices.

Nice to Have

  • Previous IT support or service desk experience.
  • Knowledge of Entra ID (Azure AD), endpoint management or networking fundamentals.
  • Experience working within an ITIL environment.
  • Interest in AI, automation and emerging technologies.

Our client has a swift 1- stage process and will be moving quickly!

If you’re interested in this role, or know someone who would be, then please apply to this advert and contact a. methula@ ioassociates.co. uk

Apply for this role

    Not 100%? No worries, search again or register your CV.

    • Principal Software Test Engineer (Python/ Squish)

      • South Hayling
      • £350 - 400 per day + Outside IR35

      Principal Software Test Engineer12 months contract | Hybrid workingHampshire County£400/day Outside IR35 Seeking an experienced Principal Software Test Engineer to join a long-term programme...

      View & Apply

    • Project Buyer - Electronics & EEE Components

      • Baden Wurttemberg
      • £57.1k - 61.5k per year

      Project Buyer – Electronics & EEE Components (m/f/d) Responsibilities: Independently manage the procurement of Electrical, Electronic and Electromechanical (EEE) components for...

      View & Apply

    • Snowflake Data Architect

      • Philadelphia
      • £0 per year

      Job Title: Data Architect Organisation Overview: Our Client is a leading organisation operating within the data management and technology industry. Renowned for fostering innovation, cultivating a...

      View & Apply

    • Director of Business Delivery & CFO

      • South West
      • Market related

      Permanent Director of Business Delivery / CFO Location: South West England (hybrid/onsite as required) Start: September / October 2026 Salary: Competitive Contract: Permanent   About the...

      View & Apply

    • Secure Edge Network & NetCloud Administrator (SC Cleared)

      • Holme Lacy
      • Market related

      Secure Edge Network & NetCloud Administrator (SC Cleared) Job Tite: SecureEdge Network & NetCloud Administrator  Clearance: Active SC-Clearance Day Rate: Contact...

      View & Apply

    • Interim Head of Finance

      • North London
      • £400 - 450 per day

      Exciting Opportunity: Interim Head of Finance (Contract) Panoramic Associates are working with a Multi Academy Trust who are seeking an experienced professional to join their team as an Interim Head...

      View & Apply

    • IT Support Engineer

      • Bath
      • £25k - 27k per year

      Title: 1st Line Support Engineer Location: Bath (Hybrid) Salary: Up to £27,000 Are you looking to build your IT career in a modern, technology-driven environment? We’re looking for a...

      View & Apply

    • Deputy Head of HR

      • Harrow
      • £55k - 60k per year + Benefits

      Title: Deputy Head of HRLocation: London areaSalary: £55,000/Yr. – £61,000/Yr.Type: Permanent | Hybrid 3 days/week An exciting opportunity for an experienced HR professional to join...

      View & Apply

    • Assistant Head (Pastoral) - Behaviour & Attitudes

      • London
      • Competitive Day Rate

      Panoramic Associates is supporoting a Special School in London with their search for an Assistant Headteacher (Pastoral) – Behaviour & Attitudes to join from September on an initial term...

      View & Apply

    • Head of Public Protection

      • South East
      • £475 per day

      Head Public Protection –  Local Government   South East (Hybrid Working) inside IR35 (DOE) Hybrid – some office presence required   Panoramic Associates is currently...

      View & Apply

    • Fire Safety Manager

      • Devon
      • £50k - 60k per year

      Fire Safety Manager  Southwest of EnglandPermanent Opportunity£60,000.00 + Excellent BenefitsHybrid Working Panoramic Associates is supporting a leading housing provider in appointing a...

      View & Apply

    • Head of Data

      • London
      • £65k - 70k per year

      Head of Data & Analytics Location: Primarily remote – once a month in their London office Salary: £70,000 plus benefits iO Associates are working with a Global Charity...

      View & Apply