Mediations & Complaints Officer
- Tabby Summerfield
- Practice Delivery Director
Job Title: Mediation & Complaints Officer
Contract: Until December 2025 initially
Location: Fully Remote.
Rate: £400/day via umbrella
Hours: Full-time
We are supporting a local authority in the West Midlands with their search for a Mediation & Complaints Officer.
Key Responsibilities:
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Oversee a caseload of SEND complaints, ensuring effective interventions for children and young people aged 0-25 across all educational settings
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Resolve conflicts and engage directly with all stakeholders involved in the mediation and complaints process
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Ensure all mediation and complaints documentation meets statutory and local deadlines
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Coordinate and represent the local authority at mediation and complaints meetings, defending service provision
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Produce clear, data-informed reports with actionable recommendations to improve service delivery and enhance the team’s reputation
Please reach out if you have recent experience representing a local authority at Mediation.
They are scheduling interviews W/C 27th July for a Mid-August start date.
