Transformation Lead

  • Location


  • Sector:

    Transformation & Change

  • Job type:


  • Salary:

    £450 - £500 per day + OUTSIDE IR35

  • Contact:

    Bianca Ashwin

  • Contact email:

  • Job ref:


  • Duration:

    6 months

  • Startdate:


  • Consultant:

    Bianca Ashwin

Panoramic Associates are working with a North London based local authority to recruit TWO Transformation Leads (6 months, Hybrid, OUTSIDE IR35)

The post holders will play a key role in leading and developing the new service delivery with a focus on Income and Debt Transformation and Lettings and Bookings there will also be a focus on general target operating model, service development and business process redesign.

Main responsibilities (will include but not limited to)

  • Establish a comprehensive service catalogue (list of services provided) for the team
  • Devise and refresh key policies to ensure they support objectives e.g. commercial / income generation, management of demand
  • Map and refresh key processes , including opportunities to improve information, advice and guidance and self-service options
  • Support Digital and ICT to create a roadmap for technology changes to support the service area, including case management approach.
  • Review management information and KPIs to ensure they reflect desired outcomes
  • Align service activities and cut out waste by shortening and optimising processes
  • Implement a customer-focused and performance culture to prevent failure demand
  • Promote a one team working model
  • Develop the right operational structures to support the future model including determining the future customer hub responsibilities, working alongside the Customer Hub lead.
  • As appropriate, help to deliver the Cooperative Commercial and Insourcing Strategy and ensuring the financial security of the council through the delivery of new income and/or savings

These roles would suit experienced candidates with subject matter expertise in the following fields:

  • Income and Debt Transformation
  • Lettings and Bookings

You will also have experience in general target operating model / service development/ business process redesign skills within a local authority or similar organisation.

To hear more, please contact Bianca Ashwin