1510

Head of Operations

Croydon, London
£50000 - £60000 per annum
Built environment
Sean Cloherty
  • Sean Cloherty
  • Lead Senior Delivery Consultant

Head of Housing Operations

£50,000 – £60,000 per annum, depending on experience

Full-time, 40 hours per week, Monday to Friday

Croydon, Bristol, Southeast

ROLE

As the Head of Housing Operations, you will play a pivotal role in overseeing all operational activities for our client’s organisation, managing a diverse portfolio of 2000 properties across London, Bristol, and the Southeast. Reporting directly to the Housing Director, you will lead a dedicated team responsible for ensuring the smooth day-to-day management of housing operations, with a focus on tenant welfare, property standards, and profitability.

DUTIES INCLUDE

  • Collaborating with the Housing Director to oversee all operational activities.
  • Managing the day-to-day operations team, emphasising void turnaround, tenant well-being, and property standards.
  • Identifying opportunities for streamlining business processes and ensuring adherence to established systems.
  • Translating strategic plans into actionable operational goals.
  • Defining KPIs to measure operational success and reporting progress to the board.
  • Driving continuous business improvement and enhancing customer service standards.
  • Researching cost-saving opportunities and staying abreast of legislative changes in the housing industry.
  • Developing leadership and coaching programs to enhance employee effectiveness.
  • Seeking new income streams and fostering positive relationships with stakeholders.

BACKGROUND

  • Commercially astute with a focus on business improvement.
  • Strong stakeholder management and communication skills.
  • Previous experience in a leadership role within a Registered Provider of Social Housing.
  • Proficiency in digital systems and data-driven decision-making.
  • Knowledge of litigation and housing law.
  • Highly motivated with a passion for operational change.

BENEFITS

  • Company pension scheme.
  • Wellness programs.
  • 33 days of paid annual leave.
  • Health Cash Back plan.
  • Life cover.
  • Paid sick days.

Does this role sound suitable for you, or someone you know? If so, please send an up-to-date CV to Sean Cloherty at Panoramic Associates so we can discuss further.

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