Head of Operations
- Sean Cloherty
- Principal Delivery Consultant
Head of Housing Operations
£50,000 – £60,000 per annum, depending on experience
Full-time, 40 hours per week, Monday to Friday
Croydon, Bristol, Southeast
ROLE
As the Head of Housing Operations, you will play a pivotal role in overseeing all operational activities for our client’s organisation, managing a diverse portfolio of 2000 properties across London, Bristol, and the Southeast. Reporting directly to the Housing Director, you will lead a dedicated team responsible for ensuring the smooth day-to-day management of housing operations, with a focus on tenant welfare, property standards, and profitability.
DUTIES INCLUDE
- Collaborating with the Housing Director to oversee all operational activities.
- Managing the day-to-day operations team, emphasising void turnaround, tenant well-being, and property standards.
- Identifying opportunities for streamlining business processes and ensuring adherence to established systems.
- Translating strategic plans into actionable operational goals.
- Defining KPIs to measure operational success and reporting progress to the board.
- Driving continuous business improvement and enhancing customer service standards.
- Researching cost-saving opportunities and staying abreast of legislative changes in the housing industry.
- Developing leadership and coaching programs to enhance employee effectiveness.
- Seeking new income streams and fostering positive relationships with stakeholders.
BACKGROUND
- Commercially astute with a focus on business improvement.
- Strong stakeholder management and communication skills.
- Previous experience in a leadership role within a Registered Provider of Social Housing.
- Proficiency in digital systems and data-driven decision-making.
- Knowledge of litigation and housing law.
- Highly motivated with a passion for operational change.
BENEFITS
- Company pension scheme.
- Wellness programs.
- 33 days of paid annual leave.
- Health Cash Back plan.
- Life cover.
- Paid sick days.
Does this role sound suitable for you, or someone you know? If so, please send an up-to-date CV to Sean Cloherty at Panoramic Associates so we can discuss further.
