Head of Defects & Disrepairs
Manchester, Greater Manchester
£63000 - £67000 per annum
Built environment
- Sean Cloherty
- Principal Delivery Consultant
Head of Building Defects and Disrepair
Salary £68,000
Greater Manchester, Lancashire and West Yorkshire (Remote Working)
Panoramic Associates are working with a social landlord in the Northwest of England who are looking for a Head of Building Defects and Disrepair to work alongside their Executive and Senior Leadership Team to promote a customer focussed approach to managing and resolving complex repairs and disrepair issues.
Responsibilities:
- Provide assurance of effective repair management and maintain full oversight of budgets and expenditure.
- Be a strategic leader with a collaborative mindset, adept at problem-solving, and passionate about providing excellent service for customers.
- Liaise with a wide range of external and internal customers to ensure properties are safe, habitable, and free from disrepair through excellent communication and customer service skills.
- Manage effective resolutions to complex issues both proactively and reactively through the management and analysis of data.
- Lead and support a team by providing coaching, support, and identifying training needs to achieve a high-performance team delivering excellent customer satisfaction.
Benefits:
- Essential car user allowance to support you with car running costs
- Flexibility on where you work with home working kit provided
- 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
- Company pension scheme with up to 10% matched contributions
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
- Enhanced sick pay with up to 3 months full pay and 3 months half pay
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
- Life assurance subject to being a member of our company pension scheme.
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
- Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
Does this role sound suitable for you, or someone you know? If so, please send an up-to-date CV to Sean Cloherty at Panoramic Associates so we can discuss further.
